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frequently asked questions


How long is the shipping process?

All orders are subject to a 4 - 6 business day processing period.

Most orders will leave the warehouse within 3 - 5 business days after receipt of payment. The Majority of items will be delivered within 14 - 21 business days to USA & AUS. All Items are produced on demand resulting in the best quality.

Do you ship orders overseas?

YES, we ship orders all over the world. All order communication will be done either via email or Facebook Messenger, so it's very important that you check your email and messages. Please make sure to double check your shipping address. Your phone number is optional, but it helps in case there is a delivery problem.

Duty / Customs / Import Fees

Are there any duty/custom fees?

In some cases, depending on the country, international shipments may be subject to duty/import fees. These fees will be the responsibility of the buyer under any and all circumstances. Super FNATIC will not be held responsible for these customs fees.

Each country has their own Customs regulations that may or may not charge for certain types of merchandise or material included in your order. When ordering from Super FNATIC, you are considered the Importer of the product/s and must comply with all laws and regulations of the country in which you are receiving the goods. 

Will My Items Arrive in One Package?

In order to provide our customers free delivery, from time to time we may need to ship your order in separate shipments. Please keep this in mind when receiving your order.

I'd like to ship something to a friend or family member. Can I do that?

Yes, you can. We ship worldwide for free. Make sure to modify the 'Shipping Address' before placing your order.

What Buyer Protection & Refund Policy Do You Have?



We accept all major credit and debit cards:

  • Paypal
  • Visa
  • American Express
  • MasterCard

 Payments We Can't Accept

  • Bank transfer
  • Wire transfer
  • E-checks and checks from international users

How secure is your payment gateway?

Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. This website is powered by Shopify's payment security which makes it extremely secure. 

We also have an SSL certificate on our website which adds a new layer of security :256-bit encryption to our store by using HTTPS instead of HTTP

Which currency am I paying in?

Your card will be charged in Australian Dollars (AUD). You can use the drop down currency converter to see the price in your local currency for any of our products.


Where are you located?

We are located in United States. 

Do you have a physical store?

No we do not have a physical store. We are entirely online based.